FREIGHT TERMS

Orders online Freight charges are added to the invoice. Small hand tools are priced at Australia post rates and Long handled tools are priced with a carrier.

  • Orders for retail customers over  $1000 we offer free freight. Excluding WA.
  • Orders for our wholesale outlets need to be pre approved via the office.

 NO MINIMUM ORDER: We accept any size order.

Credit Terms: To set up an account you must email us for a credit application. We have strict 30 day credit terms.

Simply call our customer service department and request a credit application . ( 03 9787 8864)

You will be notified when approval has been given.

Overdue invoices will be assessed a 1.5% per month finance charge.

Prompt and Efficient Service:  Under normal conditions, orders are shipped within  48 hours.

 

Back Orders: Items temporarily out of stock are shipped at our discretion and according to the freight terms of the original order.

 

Returned Goods Policy:   Returns are not accepted without prior return authorization from our Customer Service Department. Return merchandise must be sent freight prepaid along with a copy of the invoice within 30 days of the invoice date.    Items must be in saleable condition.

 

Damages: All claims must be made within 10 days of the invoice date. In the case of a damaged shipment, indicate “damaged” when signing for the package and call us immediately for further instructions. Keep the original carton and damaged merchandise until claim is resolved. Send us a photo via SMS or email for our lifetime guarantee warranty.

 

Express Limited Warranty: European tools Australia Pty Ltd warrants to the original user and consumer (“consumer” or “you”) that any goods supplied by us shall be free from defects in material and workmanship. With Dewit tools all steel parts are under a lifetime warranty. This  WARRANTY does NOT apply where there has been a failure of the goods due to misuse, neglect, or accidental damage.  A photo is required  when a claim is raised through SMS or email.

Prices and specifications subject to change without notice:  We make every attempt to hold catalog prices throughout the year.  Due to fluctuations in international currency and inflation, price changes may be unavoidable.  Actual color of product may vary slightly due to color variations in the manufacturing process.  All weights listed in the catalog are approximate.  Sizes listed may vary slightly due to handmade craftsmanship.